Chatting & Making an Offer
We believe that every service is a customised experience and we encourage service providers and service users to chat with one another to clarify expectations and to achieve mutual understanding on pricing and deliverables.
Navigating the Chat feature
Open up the chat function by tapping on the chat icon on the bottom bar
At the top, there are three tabs; ‘All’, ‘Buying’ and ‘Selling’
All - all your conversations in one list
Buying - all your conversations in which you are the buyer
Selling - all your conversations in which you are the seller
Tap on the conversation that you wish to open
Within the conversation, you can chat with other buyers and sellers, and make and accept offers for services
To chat with a service provider to discuss the deal and/or make an offer:
Tap on the enquire button which appears on the top right hand corner of a user’s listing.
This will bring you to the messaging screen
At the bottom of the screen you will see a text box. Tap on it to bring up the keyboard so you can type your message. When you are ready to send the message, tap on the ‘Send’ button
To take, select, and then send a photo, tap on the camera icon to the left of the text box. If you have not allowed FLAIR to access your camera or photo library before, you will be asked now.
At any point in time, either buyers or sellers can make an offer. The Make Offer button is on the top right hand corner of the screen. Tap on it to bring up the Make Offer card.
On the Make Offer card, you can:
Provide the title of the service under the Service textbox (e.g. tuition every week for 3 months; baking 20 chocolate cupcakes; grade 3 piano lesson 1 hour/ week for 10 weeks)
Enter the location
Indicate the date and time
Indicate the service price
Tap on the ‘Confirm’ button once you are done
You will then be brought back to the chat screen, and you would then see the ‘Offer’ box on the screen, with the details that you have provided. The text ‘Awaiting Confirmation’ will appear at the bottom of the dialogue box.
The other party will see an additional two buttons on the ‘Offer’ dialogue box, i.e. Accept (the offer), or Decline (the offer).
Once the offer has been accepted, you will see the ‘Offer Accepted’ bubble pop up below the ‘Offer’ box.
We strongly encourage you to use the ‘Make Offer’ function as a means to finalizing the service deliverables and the remuneration for rendering the service. This helps to ensure that both parties are on the same page and share the same understanding. No one wants any disputes, and being on the same page before the service starts is good practice to minimize the risk of disputes.
Thanks for reading this article. We’d like to invite you to drop us a note at firstname.lastname@example.org to provide your feedback, comments, or suggestions. We’d love to hear from you.